Frequently Asked Questions

IMPORTANT TO KNOW:

You will get digital files ONLY! No physical items will be shipped.
Colors may appear slightly different on different devices.
For Samsung Frame TV artwork - Included files are designed for TV screens and are NOT suitable for print.

How to Download Your Files

After we processes your payment, you'll receive an email with a link to your downloads.

Your downloads may include:
If our upload size limit allows, you will receive separate image files for all aspect ratios (most often 5 image files, or 1 file in the case of TV Frame artwork and wallpapers). You can instantly download all the files.

If files are too big for our upload system, you will receive a PDF file with a direct Google Drive link for high-quality download. Most often, you will download a ZIP file containing all the image files.

How to Handle Downloaded ZIP Files:

For Windows Users:
Right-click on the zip folder and select Extract All.
Save the extracted files in an easily accessible location.

For Mac Users:
Double-click the zip folder to extract it.
Alternatively, create a new folder, move the zip file there, and use the Terminal with the "unzip" command.

Important: It is recommended to download all files on a desktop or laptop, as mobile devices may not support file downloads. If you encounter issues, send us a message, and we'll provide the download link via email.

How to Access Your files

Find Your Receipt - Check your spam or junk folder. For Gmail users, look in the Social and Promotions tabs. Click the link inside received email for direct and instant download.

Legal Information

Personal Use Only: Digital files and prints cannot be resold, redistributed, or used for commercial purposes in any form (digital or physical).
AI Use Restrictions: Using AI or similar tools to create derivative works based on these designs for commercial purposes is strictly prohibited.
Unauthorized use, reproduction, or commercial exploitation may result in legal action.

Additional Information

Import Duties and Taxes
Import duties, taxes, or brokerage fees are not included in the product price.
These charges are the buyer's responsibility. Check with your country's customs office for details on potential fees.

Need Help?
If there's an issue with your order, please contact me before leaving feedback. This ensures I can resolve your concerns effectively.

Thank you for choosing DMT Art Studio for your digital & printable wall art needs! For additional questions, contact us through support email. ❤️